Frequently Asked Questions

What is Mojarib?

Mojarib is a platform for listening to customers, measuring their satisfaction, and improving the customer experience. It helps companies collect and analyze customer feedback through comprehensive reviews and surveys. Additionally, through our Mojarib Store, we provide tools like stands, cards, and stickers equipped with Near Field Communication (NFC) technology and QR codes to make feedback collection easy and efficient.

How can Mojarib help improve my business?

Mojarib allows businesses to gather real-time feedback from customers, helping you understand their needs, resolve issues faster, and improve overall customer satisfaction. By listening to your customers, you can enhance your products, services, and customer loyalty.

What types of feedback can I collect using Mojarib?

You can collect various types of feedback, including customer satisfaction surveys, Google Maps reviews, and private feedback through our platform. We also offer custom surveys and online forms tailored to your business’s unique needs.

How does the Mojarib Survey platform work?

Mojarib Survey is a subscription-based platform that allows you to create custom surveys and online forms to gather feedback or data from customers. The platform integrates with NFC stands, QR codes, and cards, so customers can easily access the survey by tapping their phone or scanning the code.

Can I use Mojarib to collect Google Maps reviews?

Yes, Mojarib offers a smart Google review package. If a customer is satisfied, they are redirected to leave a positive review on Google Maps. If not, they are taken to a private feedback page, allowing you to address issues directly.

Is the survey platform customizable?

Absolutely! You can design your surveys with various types of questions, such as multiple-choice, rating scales, open-ended questions, and more. You can also create a customized start page and thank-you page with your logo, colors, and links. We offer unique features like multi-level branching, multiple languages, question branching, and other advanced features. Mojarib also provides detailed analytics to track and analyze responses, along with smart notifications.

What are Mojarib NFC stands, cards, and stickers?

Our NFC-enabled products (stands, cards, and stickers) are equipped with NFC and QR code technology, allowing customers to quickly access surveys, leave reviews, or view digital content by simply tapping their smartphone or scanning a code.

Where can I place Mojarib feedback Products?

Mojarib products are designed for high-traffic areas such as reception desks, restaurant tables, stores, clinics, and other locations visited by customers. They are highly suitable and ideal for encouraging feedback at the right time and in the exact location where the service was provided, using the appropriate channels.

What kind of businesses can benefit from Mojarib NFC products?

Any business that wants to improve customer satisfaction and gather valuable feedback can benefit from Mojarib NFC products. This includes retail stores, restaurants, hotels, clinics, and more.

How much does Mojarib cost?

Mojarib offers flexible pricing plans depending on your business needs. Our subscription for the Mojarib Survey platform includes access to all features, while our NFC products like stands, cards, and stickers are available for one-time purchase. Contact us for a personalized quote.

Are there any setup fees?

No, there are no setup fees for Mojarib’s subscription plans.

How easy is it to set up Mojarib’s NFC products?

Our NFC products are easy to set up. Simply place the stand, card, or sticker at the desired location, and customers can instantly access surveys by tapping their smartphones or scanning the QR code. No additional software is required.

What devices are compatible with NFC system?

NFC technology is compatible with most modern smartphones that support NFC functionality, including Android and iOS devices. QR codes can be scanned by any device with a camera and internet access.

What kind of support do you offer?

We provide extended customer support from 9:00 AM to 11:00 PM, every day of the week except Fridays, to ensure a seamless experience with Mojarib. You can reach our support team via email, phone, or WhatsApp through our website

Is customer feedback collected through Mojarib secure?

Yes, customer feedback is stored securely on our platform. We follow strict data privacy guidelines to ensure that all information collected remains confidential and protected.

Where are Mojarib's servers hosted?

Our servers are hosted locally in Saudi Arabia at Google Cloud Servers, ensuring data security and privacy according to the highest local and international standards.

Can I export survey data for my own analysis?

Yes, Mojarib allows you to export your survey data in various formats, including Excel, PNG and PDF, for your own analysis and reporting.

Can I customize the look of the feedback stands or cards?

Yes, Mojarib offers private branding options. You can customize NFC stands and cards with your business logo, colors, and branding to align with your brand identity. Customization is available for a minimum order of 10 stands and 20 cards or stickers. For surveys and online forms, you can always customize them with your branding without any minimum quantity requirements.

Can I integrate Mojarib surveys with my existing CRM or other tools?

Mojarib integrates with popular CRM tools, and we offer API access for advanced integrations. This allows you to seamlessly collect feedback and customer data directly into your existing systems.

How do I get started with Mojarib?

To get started, simply visit our sign-up page . You can also contact us for a free demo or a consultation to provide the best solution for your business.

Do you offer a free trial for Mojarib Survey?

Yes, we offer a free plan of the Mojarib Survey platform so you can explore all the features and see how it can benefit your business. Simply sign-up page and try Mojarib for FREE.

If you can’t find an answer to your question in the FAQ, you can always contact us and we’ll get back to you soon!

General Questions about Mojarib